Missing, Delayed, or Canceled Scores: Reasons Why a Student or Score May Not Appear on Your Reports
Some scores may take longer to process due to special circumstances. Report data are updated regularly for the most recent administration. Your report will always reflect the information as of when your organization's data were last updated. Prior year administration data are not refreshed.
Before submitting a request to add a missing student, please check if the following situations are applicable:
- Student did not take the exam: Your AP coordinator can generate a student roster within AP Registration and Ordering that lists the students who took the exam. Review details about how to generate this list.
- Student's name is misspelled/incorrect: Check to see if the student is listed under a nickname, misspelled their name, or reversed their last and first names. If their name is incorrect, please have the student reach out to AP Services for Students to have this corrected.
- Student is in incorrect section: If a student is not showing up in their expected section in the Subject Score Roster report, check the other sections listed for that subject. If the student is in an incorrect section, the AP coordinator can correct this in AP Registration and Ordering. Learn how to make a section update (.pdf/609 KB).
- Student's score is delayed: Some scores may take longer to process due to special circumstances such as makeup testing or incidents occurring on exam day (e.g., technical difficulties, sending responses by email, etc.). Data are updated on a regular basis for the most recent exam administration, so your reports will always reflect the information as of when your organization's data were last updated. It may be the case that a student is not missing from your organization's reports but rather that their score has been delayed.
- If a student took multiple exams in the same year and some but not all scores are displaying in your Subject Score Rosters, then possibly the missing scores are delayed.
- If a student took multiple exams in the same year and all scores are missing in your Subject Score Rosters, then the student may be missing because they provided the incorrect attending school on their registration.
- To check if the student's score is delayed or canceled, as opposed to missing, run their Student Score Report or export the Student Datafile. If the student does appear in your Student Datafile and Student Score Report, then details about their exam records will be visible, including any event codes indicating a delay. Most scores are available by late summer. Students will receive an email when their delayed scores are available and educator reports are refreshed daily. If you have not received scores by September 1, reach out to AP Services for Educators.
- Student’s score is canceled: To check if a student's score is canceled, run their Student Score Report or export the Student Datafile. If the student does appear in your Student Datafile and Student Score Report, then details about their exam records will be visible, including any event codes indicating a cancellation. Note that students may choose to cancel their scores at any time.
- Student put incorrect attending school on their registration: A student may not appear in your reports if they selected the wrong school during the registration process or transferred schools midyear and did not update their registration. You may have your AP coordinator or principal submit a request to add a student via the Administrator Tools available on the website to correct this issue. As part of our commitment to protecting student data, once your request has been received, we will reach out to the student to give them the opportunity to review, and confirm or deny your request. Because of this, a response to your request may take longer than our usual timeframe of 5–7 business days. View instructions (.pdf/704 KB) on how to identify if “incorrect attending school” is the root cause of a missing score.
Possible Reasons Why Report Data Are Unavailable for Your School or District
- Your school did not administer any AP Exams during the selected administration year.
- Your school did not return your exams or returned the exams late, causing delays in scoring.
- Report data may be unavailable for certain exams because an irregularity or incident during the exam administration caused scores to be delayed or unreportable. Examples of possible irregularities include:
- Overtiming or undertiming
- An interruption or disturbance
- Equipment/technical problems
- Defective or missing materials
Please reach out to your AP coordinator to discuss any irregularities that may have occurred during the exam. Most scores are available by late summer. Students will receive an email when their delayed scores are available and educator reports are refreshed daily. If you have not yet received scores by September 1, you may have your AP coordinator or principal reach out to AP Services for Educators.
"No Data Available" after applying report filters: In some situations, there is no data available for your chosen filters. For example, if you choose to view all 10th-grade students who scored a 4, but none of your students received that score, you will see a message directing you to select different criteria.
Possible Reasons Why Instructional Planning Report Data Are Unavailable
You will be unable to view an Instructional Planning report for unreleased exams. This typically includes exams administered during a late testing period. If the Subject Score Roster does show scores but there is no data in the Instructional Planning Report, this indicates that students took a form of the exam that is unreleased.
Note: AP Instructional Planning Reports will not be available for the 2020 AP Exams.
Equity and Excellence Enrollment Data Incorrect or Missing
The Equity and Excellence report displays the percentages of the school's entire 10th-, 11th-, and 12th-grade classes that scored a 3 or higher on at least one AP Exam and the percentage of the school's senior class that scored a 3 or higher on at least one AP Exam during high school. This report is based on self-reported enrollment data from the school. Starting in the 2019-20 school year, this data was provided on a schools' participation form in AP Registration and Ordering.
- If a school did not provide this information, their report may show 'n/a' in the applicable fields.
- Percentages may not be what is expected if the school provided the total number of AP students by grade rather than the total school enrollment by grade.
To update enrollment data, the school AP coordinator may log into AP Registration and Ordering and follow these steps:
- Select the 2019-20 school year.
- Navigate to Settings.
- Expand the School Information and Participation Contacts section.
- Scroll to the Student Population fields and choose Edit.
- Make updates in the displayed prompt and click Save.
Changes to the enrollment data for the 2019-20 school year may be made through June 2021. Updates will be reflected in the Equity and Excellence report within 1–3 business days.
Teachers Unable to See Reports for Course Authorized Subjects
Only teachers authorized through the AP Course Audit for the most current year for which AP score data have been released have access to their students' exam scores online.
- Teachers must have their course authorization renewed every year to continue to have access to current and previous years' reports. For example, teachers authorized for the 2018-19 school year can view their 2019 administration reports through June 2020. To view reports for the 2020 exam administration, teachers must have course authorization for the 2019-20 school year.
- Check your course authorization status at AP Course Audit before February of every year. If your authorization is not up to date, contact your AP Course Audit administrator at your school.
- If you are a teacher with course authorization under the general state homeschool organization, you don’t have access to score reports via AP Score Reports for Educators.
- If you are a teacher who was granted special permission to access AP Registration and Ordering and AP Classroom but you don't have course authorization in AP Course Audit for the current administration year, then you won't have access to score reports.
If you're course authorized and can sign into AP Score Reports for Educators but don't see your selected subject in the subject/section selection dropdown menu after clicking that subject on the report dashboard, all of your students' scores in that subject may be delayed. Most scores are available by late summer. Students will receive an email when their delayed scores are available and educator reports are refreshed daily. If you have not received scores by September 1, contact AP Services for Educators.
Missing Subscores for Calculus BC and Music Theory
For the 2020 AP Exam administration, subscores for Calculus BC and Music Theory are not available.
We have solid psychometric support that this year’s exams can provide an AP Exam score of 1–5 that represents a student’s performance and ability levels for the year. However, because of their shorter duration, this year’s AP Calculus BC and AP Music Theory Exams do not sufficiently assess the subsets of material required to calculate Calculus AB subscores or Music Theory aural and nonaural subscores. This does not affect the calculation or validity of the AP Exam scores for the full exam in this course.
Subscores are typically available and reported in the following reports but are not included in the 2020 version of these reports in AP Score Reports for Educators:
- Subject Score Roster
- Student Datafile
- Student Score Report
- Organization Score Roster
- Five-Year Score Summary
Total Exam Counts Are Different Across Reports
If you are comparing total exam counts across different reports and the numbers don’t appear to match, do the following:
- Ensure that delayed and canceled scores are accounted for. The Student Datafile and Student Score Report both contain the full AP Exam taking history for a student across multiple exam administrations. If a score is delayed or canceled, the student exam record in these two reports will include any event codes and event descriptions indicating either a delay or cancellation. All other reports only include scores that have been released, that is, not delayed or canceled.
Identify any students you instructed who don’t attend your school full time. Most students take AP courses at the same school they attend full time, and this is the school they indicate in their AP registration. But in some cases, students may receive instruction and enroll in a class section for a specific course at a school different than the one they attend full time. This could be because their full-time school doesn’t offer that specific course or because they’re taking the course through an online provider.
A student will still appear in your Subject Score Roster and Organization Score Roster reports if they were instructed by a teacher at your school for a specific subject or subject(s) and enrolled in a class section under that teacher, even though they do not attend your school full time. This is so their teacher can see their score for that subject.
School and district administrators can filter these students out of their reports by using the "Attended/Instructed" filter.
All other reports, including the Student Datafile, Student Score Report, and Summary Reports only include those students who indicated they attend your school as their primary institution, and don’t include the instructed students who don’t attend your school full time.
- Identify any students in exam only sections who don’t attend your school full time. Scores for students in exam only sections who don’t attend your school full time are not included in any of your score reports.
Make sure you aren’t including subscores in the total exam count. For AP Calculus BC, there is a Calculus AB subscore provided. For AP Music Theory, there are two subscores provided—aural and nonaural components. These subscores show up as separate scores and reports in the Subject Score Roster, Instructional Planning Report, Student Datafile, Student Score Report, Organization Score Roster, and Five-Year Score Summary.
If you are comparing data in the above reports to data in reports that don’t include subscores, make sure to account for this difference. Reports that don’t contain subscores are the Current Year Score Summary, District Summary by School, Summary by Student Demographics, Equity and Excellence report, and Scholar Roster.
Note: Subscores for AP Calculus BC and AP Music Theory are not available for the 2020 exam administration.